IMPORTANT NOTE: Due to the ongoing COVID19 pandemic, our call center is not operational till further notice. In case of any urgent assistance required, please write to us at enquiriesusa@ckgs.com. Alternatively you can also send across your queries through our feedback page - https://www.in.ckgs.us/feedback/ and specify your jurisdiction along with the web reference number (if applicable).
Indian visa services have been discontinued until further notice. Foreign nationals required to visit India for compelling reasons may contact the nearest Indian Embassy/Consulate.
Shipping
For assured dispatch of your documents, CKGS offers you the convenience to send and receive your documents either through CKGS optional courier service or through your pre-paid / own shipping label.
You may purchase shipping service ONLINE through CKGS. This is the most recommended option as this will save you the need to travel to the CKGS Application Center locations; thus saving a lot of valuable time and money spent on parking fees.
- UPS shipping through CKGS
- FedEx shipping through CKGS
- Prepaid / Own Shipping Label
Important Note on UPS shipping through CKGS:
DO's- Please send Only 1 Application per package.
- Weight of the package should be less than 0.5Lbs.
- The shipping label provided by CKGS must be pasted on the envelope.
- Only use the Envelopes / Padded Pak shown below to send with the shipping label provided by CKGS.
DONT’s
- DO NOT enclose your application in any other packaging except for the ones displayed above.
- DO NOT request a pickup by UPS as this is not included in the price.
- If more than one application is sent in the same package, then the application will be put on hold.
- DO NOT use the shipping label to submit an application outside of your jurisdiction.
Applications sent in the wrong packaging will not be processed until CKGS is reimbursed the difference in the amount for shipping applications in the wrong packaging. You will have to log onto our shipping page and make an online payment for any reimbursement (if applicable).
Please note that the conditions of the Shipping provider are in addition to the Terms and Conditions of CKGS.
Find the nearest UPS Access Point retailer or UPS Authorized Shipping Outlet locations at https://www.ups.com/dropoff?loc=en_US
- Strongly Recommended Express Pad Pack
- Express Envelopes
BELOW ENVELOPES ARE ACCEPTED BY CKGS
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Express Pad Pack
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Express Envelope
- *** UPS “Express Envelopes” are accepted however, CKGS strongly recommends “Express Pad Pak” for safe and secure transit of your documents.
BELOW ENVELOPES ARE NOT ACCEPTED BY CKGS
Features
- Delivery Alerts
- Delivery Planner
- Approximate Delivery Time
- Authorize Shipment Release
- Hold for Will Call (UPS facility)
- "Leave at" instructions
- Leave with Neighbor
To enroll, please visit on https://www.ups.com.
Below are the features of the Free Membership of UPS MyChoice.
| Delivery Alerts | You get SMS + Email about the location of you package. You will also see live GPS tracking of package online. |
| Delivery Planner | You can manage and track all your home deliveries with a convenient, online calendar. |
| Approximate Delivery Time | When possible, UPS will provide an estimated delivery time frame. This time is not guaranteed and may vary based on driver's workload, weather and traffic. |
| Authorize Shipment Release | Give authorization online for UPS to deliver packages without a signature for drop-off when you're not going to be home to sign in person. |
| Hold for Will Call (UPS facility) |
You can request for hold their package at Access Point / UPS Facility if you anticipate that you are not going to be home to receive the package. Also you will get text message and emails notifying you that your package is at an Access Point ready for pick up. |
| “Leave at” instructions | Designate where you would like our driver to leave your package (e.g. porch). |
| Leave with Neighbor | You can request for hold your package with Neighbor if you anticipate that you are not going to be home to receive the package. |
Important Note on FedEx shipping through CKGS:
DO's- Please send Only 1 Application per package.
- Weight of the package should be less than 0.5Lbs.
- The shipping label provided by CKGS must be pasted on the envelope.
- Only use the envelopes shown below to send with the shipping label provided by CKGS.
DONT’s
- DO NOT enclose your application in any other packaging except for the ones displayed above.
- DO NOT request a pickup by FedEx as this is not included in the price.
- If more than one application is sent in the same package, then the application will be put on hold.
- DO NOT use the shipping label to submit an application outside of your jurisdiction.
Applications sent in the wrong packaging will not be processed until CKGS is reimbursed the difference in the amount for shipping applications in the wrong packaging. You will have to log onto our shipping page and make an online payment for any reimbursement (if applicable).
Please note that the conditions of the Shipping provider are in addition to the Terms and Conditions of CKGS.
Find FedEx Office locations - www.fedex.com/locate/index.html?#start
BELOW ENVELOPES ARE ALLOWED BY CKGS
BELOW ENVELOPES ARE NOT ALLOWED BY CKGS
Note on Prepaid / Own Shipping Label:
In case you use your own shipping label, ensure that you provide the AWB Number and Service provider’s details when you are prompted at the Shipping stage.
This is Compulsory to avoid delays.
If you have used your own label, we cannot take any responsibility of pick-up and delivery to you. The Shipping Service providers often do not acknowledge receipt of the envelopes. Nor will CKGS drop off your prepaid envelopes to your shipping service provider as you have not bought the shipping service from us.
NOTE:
- FedEx Prepaid Envelopes sent by you are NOT accepted.
- USPS Pre-paid labels have an expiry date and hence they are NOT accepted by CKGS.
- For Prepaid envelopes, CKGS will not be responsible to contact you, and if you ignore this point for any delay occurring will be your liability.
- PLEASE NOTE:
USPS sometimes delivers packages on Holidays / Weekends and even after CKGS office hours.
CKGS is not responsible for loss of packages due to lapse in service from your Prepaid Service provider.