- Washington DC
- New York
- San Francisco
Applicant Feedback for Washington D.C VISA Application Center
Greetings! I just wanted to thank you for your assistance in getting my father's OCI.D. Jumani
I am writing this letter specially to show my gratitude for the help in regards to my father’s OCI process. We had to apply for my father's OCI 3 times due to some missing documents however, the constant correspondence and assistance from CKGS was commendable. They have been an incredible support throughout the process and we were able to receive my father’s OCI just in time for him to fly to India. CKGS has been of great assistance.
Please accept my gratitude towards CKGS staff for their professionalism and great customer service skills.
Best wishes and warmest regards,
It is amazing to see that every person in CKGS is extremely helpful and solve any issues.S. Bonthala
I take this opportunity to thank you and your team for the gallant effort you folks made in helping me get my passport back. It was exemplary customer service and good team work.A. Gurjale
The CKGS staff was very friendly and extremely polite in all their dealings with me.
You have built a great team - please keep up the good work.
Thank you for everything!!!
I had awesome experience with OCI application process. We had submitted application at CKGS camp in NC and I want to extend my special thanks to the CKGS staff, who helped us organize and find any missing documentation a day prior to actual submission at the camp. Even after submission, for in-person OCI matchup, we were lucky to have spoken to the CKGS staff who helped us with the last step and again, the process was very smooth. CKGS Washington is very organized and efficient, we received our OCI within 3 months time frame.SB Acr
I am not sure why there are so many negative experience about this place in Washington .. I applied for an entry visa for my daughter .. called the customer support on Monday 6/20 waited for 15-20 min and the customer support explained me the process of how to apply .. spent a day to arrange for documents and notary from UPS and booked an walk-in appointment at 9:15 am 6/22.. went there exactly at 9:10 and I was immediately called.. they verified all my documents and I paid my visa fees.. everything was so quickRama K.
Thanks for your support CKGS.
I am writing on behalf of Dynamic Airways to thank you grandly for your assistance in expediting the issuance and distribution of forty-seven visas in one calendar week! The services that were facilitated by your office rank above and beyond expectations.H. Johanson, Air Transportation Supervisor, Dynamic Airways
My personal interactions with, and the client service provided to me by the CKGS staff were remarkable. Every time I walked into the CKGS office, the staff greeted me quickly, warmly and professionally. They took the time to review details of the application packages to ensure completion, and also reached out to me during the day with updates. I am extremely impressed with the courteous and respectful demeanor presented by the CKGS staff with every step of the process.
My experience as a whole with Cox & Kings Global Services was extremely pleasant and successful. I look forward to any and all future collaborations with your office.
Applicant Feedback for New York VISA Application Center
This is to inform you that we have received the OCI card for our son on last Friday via FedEx. From the heart we sincerely thank you, the helpline team, CKGS and the Indian Consulate for helping and mitigating cases of families like ours so quickly and swiftly.R. Balasubramanian
We wish you all a very happy and a prosperous Holiday season.
Expressing our thanks again to all of you from our pea pod....
While most of the users had bad experiences here, I fortunately had a very pleasant and positive experience with CKGS NY. I applied OCI for my new born through CKGS, NY center through mail and I got the OCI in hand in 50 calendar days (4th May to 22 Jun). I had a situation where in after submitting for passport match up i need to relocate immediately. I called the CKGS, NY call-center and spoke with San*** and Su*** (full name masked). Initially both declined saying there is no such option exist to change address, but later upon explaining my situation, they put me on hold for few minutes to discuss with their manager and came back saying they could help me in this case, though their website says they would not entertain such situations. They both went and escalated my situation (though I never asked them to do so) and made sure my situation was addressed. Today I am very happy that the above two person helped me end to end to get the OCI in hand.Rajasekar S.N.
Though I am very happy CKGS NY helped in my last minute request, I do have few issues listed below which CKGS, NY should look into to give positive experience across everyone
1. On one particular day I tried reaching them at least 100 times and phone call wont go through. It just hangs up or says too many calls.
2. There could be an option of calling back, when situation demands. Unfortunately when I was in call with one of the call center guys my phone got switched off due to low battery and i need to again wait 3 hours inline to get connected to different person.
3. Though I had a positive and courteous experience with above two person I mentioned, somewhere the process went wrong on CKGS NY and they shipped to old address, though by phone/email I received oral/written confirmation that the passport+OCI will be sent to correct address. As said before it took above two person to go over and above their responsibility to correct it in last minute, hold the Fedex delivery and reroute the shipment to new address.
Barring the last minute hiccups, Overall I had a pleasant experience with CKGS, NY. Thank you!
Applicant Feedback for Chicago VISA / OCI / Renunciation Application Center
I just wanted to inform everyone that I did receive my visa yesterday in the most timely manner, enabling me to attend the auspicious World Ramayana Conference.M. Sternfeld
Thank you all for your support in handling this in record time. I especially appreciate the kind attention of the Indian Embassy, the Indian Embassy in Chicago, and finally Cox & Kings, for everything they did to facilitate the process.
Thank you again for making this happen in such an efficient and warm manner.
All the Best to all of you for the holidays,
I just wanted to extend my sincere thanks for the Courtesies extended to me, during my visit to Cox and Kings on Sept 29th, 2016.R. K. RAMANANDAN
The CKGS Staff patiently listened to what I had to say and guided me through the Process. I was very apprehensive in approaching Cox&Kings, but the staff has completely changed my mind for the GOOD, with the courtesy and professionalism shown to me. Kudos to you for a job well done.
You and your families are invited to visit Hydrox Laboratories any time. Again, THANK YOU for your help and if I can be of any service to you, please do not hesitate to ask.
I have sent a Note of Thanks to Hon. Consul Vishav Pal as well.
Pres/CEO, Hydrox Laboratories
@CKGSUSA Great service in Chicago, I received fresh OCI card my minor within 40 days. Thank u for this much frequent service.K. lal
Applicant Feedback for Houston VISA Application Center
I am writing this letter as a humble note of appreciation for the outstanding customer service provided by CKGS staff on December 23, 16. We drove all the way from Dallas to apply for the Visa thinking we can pick up the visa on the same day. But we were informed that the process time was longer than we expected. My father in law was in a serious condition and my husband needed to travel the next day. The team from the office helped us and we were able to get my husband an emergency visa on the same day. The ability to provide the resolution quickly exceeded my expectations.Danny Thomas
I am really pleased with the knowledge and skills of your staff. Great service makes your customers feel that you care about developing a long-term relationship.
I really commend the prompt service provided by CKGS team for their professionalism and superlative skills.
This letter is to express my thanks and gratitude to the General Consulate of India and CKGS service teams in Houston, Texas for the professionalism and above and beyond services demonstrated on December 23, 2016.N. Singh
I would like to give my highest regards to the CKGS employees for the willingness to go out of their way to assist me in my many visits to the CKGS. They were very helpful in the application process, documentation verifying and any technical help needed by an applicant. When I arrived today to see my application status in dire need of answers, the CKGS staff called the consulate and went above and beyond expectations to plead my case to the visa officer to grant me a visa. The consulate officers have also assisted their colleagues at the CKGS, I give my sincerest thanks to them for helping me to the best of their Capabilities.
I would like to make the Consulate and CKGS aware of their customer services and good employees, I have written this letter to express my sincere appreciation and gratitude to each of the individuals and I would like to take this opportunity to thank the management for employing people who have the compassion and willingness to meet every applicant needs and going above and beyond an applicant’s expectations.
Just a short thank-you to CKGS & Consulate of India at Houston, for the wonderful service.M. Muthukumar
I should have written this email earlier. I thought I will write it while I am in India. But due to poor internet connectivity in my town, I couldn't not send an email. Now I am back in US. I just wanted to express my gratitude for the great service that I received from both CKGS and Consulate of India.
I sent my Renunciation and visa application forms on Nov 10, 2016. I also sent my daughter's visa application. I received my daughter passport on Nov 16th after processing. My application was still at consulate under process until Nov 17th. My family was planning to travel to India on Nov 21, 2016. It was very frustrating moment for not seeing any status change in my applications till Nov 17th.
So, on Nov 18th, I left a message to Consulate office hoping that somebody will call me back. I received a call from the Consulate office and I explained them my situation. The staff member was very kind to me over the phone and told me that she will check the status of application and call me back. She did call me back as she promised me. She said the application has already been processed and it is with CKGS and suggested to call them. So, I called CKGS office and told them about the phone conversation I had with the staff at the Consulate. The people at CKGS are amazing. They immediately checked the application and told me that it is in Dispatch, but there is no weekend delivery. But I was in a need to receive my passport in the weekend to travel on Monday Nov 21 at 10am.
It was 5pm, on Friday. I was talking to a CKGS staff member. I explained him about my situation and asked him to help me. At 5pm on Friday, while he was eagerly waiting to go home to see his family, he was so generous to help me by going to FedEx to mail my passport. And he called me from FedEx office at 5:30 as he promised, to confirm my address. It was so nice of him to take the time to send it. His service proved that he cares about his customers and he is committed to his work. My heartfelt thanks to CKGS staff, without whom I wouldn't have travelled to India with my family.
My passport got delivered on Saturday, Nov 19th. On Monday, Nov 21, while I was in the airport, I got a call from the Consulate to make sure that I got my passport and am traveling with my family. I was speechless when I got the call. I cannot express my appreciation in words.
I will always be grateful for the service. I want to express my sincere gratitude for all your help and wish you all a happy holiday season!
I would like to take a quick moment to appreciate a few of the individuals that I had the pleasure to interact with this past Friday.M. Naviwala
I had to make a special trip from Dallas to talk to someone regarding my visa and my passport. During the course of the day, I interacted with a staff member at CGI- Houston and one at CKGS. Both of these individuals were very professional, empathic, and truly listened to my concerns. They made me feel valued as their customer and with the help of few other CKGS employees, the team was able to assist me with my situation.
I just wanted to make sure I contacted someone to let them know what an amazing job this team is doing and how great they were with helping me!
Thank you for calling me in reference to email that I have sent for assistance, we have send an email to cox and kings and our Indian Consulate office on Friday 11/04/2016. An applicant needed a Visa to go to India and all the paperwork was done, there was some issue regarding her paperwork. After sending an email we have received a prompt service from our Indian Consulate office and Cox and king and they have granted her visa approval. She has received her passport today so she can go to India in timely manner for her son wedding.N. Mirani, India Culture Director
We are very happy with the services given by Cox and Kings and our Indian Consulate office in Houston. Specially I want to thank the CKGS staff for taking time to give us a call and follow up on the issues and resolve it ASAP. Please continue doing the great work for our community and God Bless You All.
We were provided with Excellent Service at CKGS and we truly appreciate it.D. Desai
My husband and I had driven over an hour from Galveston to Houston to submit our passports for Indian Visas. We had filled out application forms incorrectly and initially there was no one there to assist us. Everyone kept repeating that the form was incorrect and said that without an appointment they were unable to help us.
Prior to leaving to return to Galveston to fill them out again, I asked a gentleman who was standing these for some assistance. I asked him for some help in seeing what was wrong on the form so that we wouldn’t waste a second trip as well.
In a very polite, friendly and professional manner he took it upon himself to assist us. He attempted to make the corrections to aid us himself with a smile and a helpful attitude.
Needless to say, we breathed a sigh of relief as were able to have the paperwork corrected and apply for visas as opposed to making a return trip. I was highly pleased with the professional manner in which your staff processed our applications. The service my husband and I received was helpful and done with a smile. Please convey our thanks for this experience to your staff.
I had applied for an OCI in lieu of a PIO. My experience was very good. The manager of the OCI/PIO Department and his team lead, went out of their way to assist and answer all my questions. If it wasn't for the team lead assistance, there is no telling how much longer it would have taken for this process. I am very appreciative of him and her for what they did and all their help. They were awesome!!! Thank you and kudos to the Operation Manager and his team.S. Daswani
I sent my packet via FedEx from Colorado on 8/11 and had my passport back on 8/19. I realized a day after sending it that I had made a minor error on the application by omitting my middle name in the given name section. I called CKGS immediately and was able to speak to a customer service representative within minutes. I explained my situation, and he assured me that everything would likely be okay. Sure enough, I received my Visa page back with my complete name. I am grateful for their efficient and effective processing as I will be traveling to India in several weeks. On a separate note, I have read many comments regarding difficulties in completing the online forms. There are many helpful sites that have sample completed forms with very specific instructions. I consider myself to be fairly tech savvy, so I just completed it on my own without a guide to reference. My advice is to double check everything once printing the document checklist for completion. It is self-explanatory and intuitive.A. K
Nice people. Really helpful all the way to fill out application, will go back again.F. Khan
I dealt with 4 individuals in the C&K office in Houston. Every single one of them was extremely nice and very helpful. I waited there about 6 hours to resolve an urgent issue with the visa and during that time I saw all the customer service employees interact in the same polite and attentive manner with the customers. Top notch service.E. Bateman
Applicant Feedback for San Francisco VISA Application Center
I am writing this letter thanking CKGS for providing such excellent customer service.S. Shanthakumar
I called the CKGS call center (516) 206-1483 on July 28th 2016 and spoke with agent about the affidavit submitted.
He also confirmed that the Notarized affidavit suffices the purpose explaining the middle name dropped during the Naturalization process.
Reaching CKGS and getting confirmation on the required documents for OCI was easy and helpful.
Just wanted to state that CKGS customer service is excellent and it is breather that the Indian Government has selected the right organization for serving the purpose.
Thank you again!
NOTE: WALK-INS ARE NO LONGER ALLOWED (sign posted on door)...Katt B.
MAKE AN APPOINTMENT!
All docs are now sent express back to you (no office pick-up). So, plan accordingly...
I went yesterday to my Visa request appointment, and was finished in 10 minutes. No line with new policy.
I do not have my visa yet, but I did receive an instant acknowledgement of the documents' receipt, and before the end of the day, an acknowledgement that my docs had been processed by CKGS, and were now at the Indian Embassy (same day).
I am very satisfied with the process so far.
Just received email saying passport ready and has been picked up by FedEx. WOW!!!
Incredibly fast turnaround... so pleased with the CKGS service.
The front desk person was truly awesome. I wasn't completely prepared and walked in without an appointment. She supported me throughout the process.R Mital / P Mital
Applicant Feedback for Atlanta VISA Application Center
I would like to take a moment to let you know that I deeply appreciate your finest efforts in assisting me with my visa to India. You handled this situation and my concerns in a professional and courteous manner, which exhibited your commitment to excellence and extensive knowledge.E.J. Padrón, President Miami Dade College
I truly wish you the best, and may you derive great satisfaction in knowing that your work is respected.